Subject: Ticket Assigned - Conversation with rumana
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 26 Oct 2021 16:14:55 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rumana rumana                    Bot:  Hi again! Bot:  Please enter your name Customer:  rumana Bot:  Hi Rumana ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additiona
 l 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:57 PM, 26th Oct                     rumana                    Hi           07:59 PM, 26th Oct                     rumana                    Hi           08:00 PM, 26th Oct                   Elharith                   Hi Rumana,Good evening Thank you for contacting us. My name is Elharith,i will be happy to help you.           08:02 PM, 26th 
 Oct                   Elharith                   Regarding the order: 6352836651 Please note that the refund has been processed successfully from our side for the amount (SAR 126.65), however due to some concerns with the payment vendor, the refund has been rejected.   Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days from 03/10/2021.           08:05 PM, 26th Oct                   Elharith                   Is there anything else may I assist you?           08:05 PM, 26th Oct                   Elharith                   Hi, I'm not getting a response from you. Are we still connected?           08:08 PM, 26th Oct                     rumana                    Yes           08:09 PM, 26th Oct                   Elharith                   The refund processing takes approximately 14-28 days from 03/10/2021 for the order 6352836651           08:10 PM, 26th Oct          
          Elharith                   Is there anything else may I assist you?           08:10 PM, 26th Oct                   Elharith                   Rumana ,Is there anything else may I assist you?           08:12 PM, 26th Oct                   Elharith                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:14 PM, 26th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3273663