Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Oct 2021 06:08:27 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:33 PM, 24th Oct                   saud                   Hi, Thank you for contacting us. This is Saud How may I help you?           05:34 PM, 24th Oct                     hi                    Max have refund balance to my Account           05:35 PM, 24th Oct                   saud                   Could you please share your order number so that I can assist you further?           05:35 PM, 24th Oct                     hi                    Printed Shirt with Mandarin Co... +4item(s) of your order 6336728326 are ready for pick up at Max Prince Mohammed Bin Fahd Branch Rd, Abdullah Fuad, Dammam. Please bring your govt. issued ID & this SMS.           05:36 PM, 24th Oct                   saud                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:37 PM, 24th Oct                     hi                    Ok im waiting           05:38 PM, 24th Oct                   saud                   Regarding the order: 6336728326  Please note that the refund has been processed successfully from our side for the amount(SAR 38.80 & SAR 23.28), however due to some concerns with the payment vendor, the refund has been rejected.  Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.           05:40 PM, 24th Oct                     hi                    Again i more month           05:40 PM, 24th Oct                   saud                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:41 PM, 24th Oct                     hi                    Already 3 month           05:42 PM, 24th Oct                     hi                    Late           05:42 PM, 24th Oct                   saud                   am really sorry to hear that i will escalate you case right now           05:44 PM, 24th Oct                   saud                   please allow us some time ti fix the issue           05:45 PM, 24th Oct                   saud                   is there anything more I can assist you with?           05:46 PM, 24th Oct                   saud                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:49 PM, 24th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3263892