Subject: New Reply Received - late collection
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Oct 2021 05:55:34 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  late collection  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/RY8TN-0oLyUOY6yeYZjxqA~~/AALN9wA~/RgRjV3pSPVcDc3BjQgphcdJGdmGOx-RYUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>
Dear Team,  <br>
<br>
To allow us to assist you further, kindly provide us with the complete address of the customer. <br>
<br>
Best regards, 
<div><span class="labelnormal"><span class="labelname_sf">Sajeda Alghneimin </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span></div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>25/10/2021 7:34 AM GMT+03:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#3249779] - late collection<br>
 
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<div dir="ltr">Hi Team,<br>
<br>
Remainder,<br>
<br>
Problem Statement: Late collection<br>
Order Date : Oct 13, 2021<br>
Order ID: 6359288156<br>
Tracking ID:  SD003274786<br>
Customer contact : 0580031345<br>
Assistance Required: Need urgent collection<br>
<br>
Issue Description: Customer raised a return request on date 16/10/2021. But the item still not collected.<br>
<br>
Please collect the item on priority.<br>
<br>
Regards,<br>
Ahmed Omer</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Sat, 23 Oct at 6:52 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>

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<div><span class="separator">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3249779" rel="noreferrer">#3249779</a> raised by ايمان ([email-masked]).</span></div>

<div> </div>

<div dir="ltr"><span class="separator">Hi Team,<br>
<br>
Problem Statement: Late collection<br>
Order Date : Oct 13, 2021<br>
Order ID: 6359288156<br>
Tracking ID:  SD003274786<br>
Customer contact : 0580031345<br>
Assistance Required: Need urgent collection<br>
<br>
Issue Description: Customer raised a return request on date 16/10/2021. But the item still not collected.<br>
<br>
Please collect the item on priority.<br>
<br>
Regards,</span></div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator">On Wed, 20 Oct at 4:42 PM <span class="separator">, ايمان &lt;[email-masked]&gt; wrote: </span></span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">ايمان</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"><b>Bot: </b> مرحبًا ، بك في !<br>
		<b>Bot: </b> يرجى إدخال اسمك<br>
		<b>Customer: </b> اهلاً معك ايمان<br>
		<b>Bot: </b> يرجى إدخال اسمك<br>
		<b>Customer: </b> ايمان<br>
		<b>Bot: </b> مرحبًا ، ماذا تحتاج للمساعدة؟<br>
		<b>Customer: </b> عملية الإرجاع<br>
		<b>Bot: </b> يرجى اختيار موقعك<br>
		<b>Customer: </b> المملكة العربية السعودية<br>
		<b>Bot: </b> </span></span></div>

		<div><span class="separator"><span class="separator">هل تريد أن ترجع منتجًا؟ يمكنك فعل ذلك عبر 2 خطوات سهلة.</span></span></div>

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<br>
		<span class="separator"><span class="separator">طلب إرجاع المنتج أونلاين من حسابك.<br>
		أرسل بريدًا إلكترونيًا إلى مركز خدمة العملاء للعودة على [email-masked]</span></span>
</div>

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<br>
		<span class="separator"><span class="separator">لمزيد من التفاصيل يرجى قراءة عملية الإرجاع في مركز المساعدة.</span></span>
</div>
		<br>
		<span class="separator"><span class="separator"><b>Bot: </b> هل تمكنت من حل الاستعلام الخاص بك<br>
		<b>Customer: </b> لا<br>
		<b>Bot: </b> هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
		<b>Customer: </b> Yes<br>
		<b>Bot: </b> رجاءا أدخل بريدك الإلكتروني<br>
		<b>Customer: </b> [email-masked]<br>
		<b>Bot: </b> الرجاء إدخال رقمك<br>
		<b>Customer: </b> 0580031345</span></span>

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		<span class="separator"><span class="separator"> </span></span>
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		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">04:37 PM, 20th Oct</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Modhi</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_89b29a68663943c2d7440cdb93193bab929435a7a340d3e41962fa7a248a3976/img_5u01dul4h2_25884b8ffa994810ab03dc139369b5dcba3e65f9853a202d6ef9f2ed8dc88ade.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">مرحباُ ايمان شكراً على تواصلك معنا, معك موضي كيف يمكننى أن أساعدك؟</span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">04:38 PM, 20th Oct</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">ايمان</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">انا طلبت استرجاع بعض القطع من يوم السبت بس مافي احد تواصل معي واستلمها مني</span></span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">04:38 PM, 20th Oct</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Modhi</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_89b29a68663943c2d7440cdb93193bab929435a7a340d3e41962fa7a248a3976/img_5u01dul4h2_25884b8ffa994810ab03dc139369b5dcba3e65f9853a202d6ef9f2ed8dc88ade.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">هل بإمكانك تزويدي برقم طلبك حتى أستطيع مساعدتكم على أكمل وجه </span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">04:39 PM, 20th Oct</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">ايمان</span></span></div>

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		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">04:39 PM, 20th Oct</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Modhi</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_89b29a68663943c2d7440cdb93193bab929435a7a340d3e41962fa7a248a3976/img_5u01dul4h2_25884b8ffa994810ab03dc139369b5dcba3e65f9853a202d6ef9f2ed8dc88ade.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">دقيقة من فضلك ليتم التحقق<br>
		إبقى معنا</span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">04:39 PM, 20th Oct</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Modhi</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_89b29a68663943c2d7440cdb93193bab929435a7a340d3e41962fa7a248a3976/img_5u01dul4h2_25884b8ffa994810ab03dc139369b5dcba3e65f9853a202d6ef9f2ed8dc88ade.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.<br>
		<br>
		نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">04:40 PM, 20th Oct</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Modhi</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_89b29a68663943c2d7440cdb93193bab929435a7a340d3e41962fa7a248a3976/img_5u01dul4h2_25884b8ffa994810ab03dc139369b5dcba3e65f9853a202d6ef9f2ed8dc88ade.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">هل لديك اي استفسارات اخرى؟</span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">04:40 PM, 20th Oct</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">ايمان</span></span></div>

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		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">شاكره لك</span></span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">04:41 PM, 20th Oct</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Modhi</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_89b29a68663943c2d7440cdb93193bab929435a7a340d3e41962fa7a248a3976/img_5u01dul4h2_25884b8ffa994810ab03dc139369b5dcba3e65f9853a202d6ef9f2ed8dc88ade.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">كان من دواعي سروري مساعدتك. شكرا على التسوق معنا ونتمنى لك أوقات طيبه</span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">04:41 PM, 20th Oct</span></span></div>
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		<td style="text-align:center"><span class="separator"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/540583023287479" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></span></td>
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