Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Oct 2021 05:00:12 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc mansoor                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mansoor Bot:  Hi Mansoor ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9508597376 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556344488            10:06 PM, 24th Oct                   Mazen                   Hi Thank you for contacting us. This's Mazen  We would be happy to help you.           10:07 PM, 24th Oct                   Mazen                   We request you to please allow us some time to check your details and back to you, stay with us           10:07 PM, 24th Oct                     mansoor                    My order has not arrived yet           10:07 PM, 24th Oct                   Mazen                   We sincerely apologize for any inconvenience caused you.            10:08 PM, 24th Oct                     mansoor                    Order number #9508597376           10:08 PM, 24th Oct                   Mazen                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:08 PM, 24th Oct                   Mazen                   I can understand your frustration regarding the same and we will do our best to have this resolved for you on priority.           10:08 PM, 24th Oct                   Mazen                   we will be on touch with you and contact you on your email           10:08 PM, 24th Oct                   Mazen                   [email-masked]           10:08 PM, 24th Oct                   Mazen                   Do you have any other inquiries that we can help with?           10:11 PM, 24th Oct                   Mazen                   Please feel free to come back and chat with us if you have any queries in the future. My name is Mazen and have a wonderful day!           10:13 PM, 24th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3265174