Subject: Ticket Assigned - Conversation with sheraz hussain
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 25 Oct 2021 05:00:09 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sheraz hussain sheraz hussain                    Bot:  Hi again! Bot:  Please enter your name Customer:  sheraz hussain Bot:  Hi Sheraz Hussain ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:58 PM, 24th Oct                   Mohammed                    Hi , Good evening, thank you for contacting us. I'm mohammed .I will be happy to help you.           01:59 PM, 24th Oct                     sheraz hussain                    Hi Mohammed           01:59 PM, 24th Oct                     sheraz hussain                    This is regarding the refund credit for my order 9506726159           02:00 PM, 24th Oct                     sheraz hussain                    I stil did not receive it           02:00 PM, 24th Oct                     sheraz hussain                    Can please check on this for me           02:00 PM, 24th Oct                   Mohammed                   We request you to allow us for sometime to check your order.           02:00 PM, 24th Oct                     sheraz hussain                    OK I'll wait           02:01 PM, 24th Oct                   Mohammed                   we have checked and would like to inform you that your order 9506726159 has been delivered to you on the date 09/10/2021, and you have been contacted on the number 971502808217           02:04 PM, 24th Oct                     sheraz hussain                    Yes delivery is correct. What about the refund           02:05 PM, 24th Oct                     sheraz hussain                    I had returned one item           02:05 PM, 24th Oct                     sheraz hussain                    I'm asking about the refund to my card           02:05 PM, 24th Oct                   Mohammed                   We would like to inform you that we have processed the refund of amount AED 77.09 on 09/10/2021 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           02:07 PM, 24th Oct                   Mohammed                   And We would like to inform you that we have processed the refund of amount AED 11.91 in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           02:07 PM, 24th Oct                   Mohammed                   Is there anything else may I assist you?           02:07 PM, 24th Oct                     sheraz hussain                    That's it thank you           02:07 PM, 24th Oct                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:09 PM, 24th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3262760