Subject: Ticket Assigned - Conversation with mrs bilal
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 25 Oct 2021 05:00:09 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mrs bilal mrs bilal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mrs bilal Bot:  Hi Mrs Bilal ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6361078187 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558306258            12:59 PM, 24th Oct                     mrs bilal                    0558206258           12:59 PM, 24th Oct                   Zain                   Hi Bilal Thank you for contacting us. How may I help you?           12:59 PM, 24th Oct                     mrs bilal                    My order number 6361078187           12:59 PM, 24th Oct                     mrs bilal                    I ordered click and collect           01:00 PM, 24th Oct                     mrs bilal                    So it will be ready early           01:00 PM, 24th Oct                   Zain                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:00 PM, 24th Oct                     mrs bilal                    I ordered on Friday           01:00 PM, 24th Oct                     mrs bilal                    And is still not ready           01:00 PM, 24th Oct                     mrs bilal                    I have flight tomorrow           01:00 PM, 24th Oct                   Zain                   We see that you have placed your order on 22/10/2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           01:01 PM, 24th Oct                     mrs bilal                    4 to 5 days is too long           01:01 PM, 24th Oct                     mrs bilal                    Is there any way I can get it early           01:01 PM, 24th Oct                     mrs bilal                    If I order for home delivery           01:01 PM, 24th Oct                   Zain                   We will contact you as soon as possible to receive the products from store           01:02 PM, 24th Oct                   Zain                   Is there anything else may I assist you with today?           01:02 PM, 24th Oct                     mrs bilal                    My flight is tomorrow           01:02 PM, 24th Oct                     mrs bilal                    Can I get my products today           01:02 PM, 24th Oct                     mrs bilal                    I was told that click and collect only takes one day takes           01:03 PM, 24th Oct                     mrs bilal                    Please is there any way for me to get my products today           01:03 PM, 24th Oct                   Zain                   Well contact once its ready for pick up           01:03 PM, 24th Oct                     mrs bilal                    And how long will that be           01:04 PM, 24th Oct                   Zain                   asap           01:04 PM, 24th Oct                     mrs bilal                    When will it be ready for pick up           01:04 PM, 24th Oct                     mrs bilal                    Please ? brother I am sorry but asap will mean what today or tomorrow?           01:04 PM, 24th Oct                     mrs bilal                    Or 4 days           01:05 PM, 24th Oct                   Zain                   We will do the needful please allow us some time           01:05 PM, 24th Oct                   Zain                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:06 PM, 24th Oct                     mrs bilal                    Thank you so much           01:06 PM, 24th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3262482