Subject: Ticket Assigned - Conversation with anvarsha/ late
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Oct 2021 04:17:32 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anvarsha/ late anvarsha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  can you update me the order https://www maxfashion com/sa/en/my-account/order/6360572410?utm_source=hybris&utm_medium=email&utm_campaign=cnc_order_confirmation_sa_en Bot:  Please enter your name Customer:  anvarsha Bot:  Hi Anvarsha ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6360572410 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966558495925            07:54 PM, 24th Oct                   saud                   Hi, Thank you for contacting us. This is Saud How may I help you?           07:56 PM, 24th Oct                   saud                    I have not received a response from you still, please confirm if we are still connected?           07:58 PM, 24th Oct                     anvarsha                    Not received any update my order and not able to login acc           07:59 PM, 24th Oct                     anvarsha                    Account           07:59 PM, 24th Oct                   saud                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:00 PM, 24th Oct                     anvarsha                    Order no 636           08:00 PM, 24th Oct                     anvarsha                    6360572410           08:00 PM, 24th Oct                     anvarsha                    Are you there           08:02 PM, 24th Oct                   saud                   Please allow me a moment to check this for you.           08:03 PM, 24th Oct                   saud                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:05 PM, 24th Oct                   saud                   is there anything more I can assist you with?           08:05 PM, 24th Oct                     anvarsha                    I am not receiving any email from max           08:05 PM, 24th Oct                     anvarsha                    Even password reset link           08:06 PM, 24th Oct                     anvarsha                    Update about order           08:06 PM, 24th Oct                     anvarsha                    Can i have the issue ticket number for future follow up           08:06 PM, 24th Oct                   saud                   our team will contact you soon and help you with everything           08:07 PM, 24th Oct                     anvarsha                    In that case i have start again explain the issue...pls do share the ticket number           08:07 PM, 24th Oct                   saud                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:14 PM, 24th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3264695