Subject: Ticket Assigned - Conversation with haya nadeem
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 24 Oct 2021 18:58:29 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with haya nadeem haya nadeem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  haya nadeem Bot:  Hi Haya Nadeem ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6360804306 Bot:    Your order status is : Verifying payment    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556679691 Bot:  Please wait while we transfer you to an agent Agent:  Hi Haya  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you. Customer:  Salam Sohaib Customer:  I want to cancel order 6360804306 please Customer:  I'll place another order and pay cash on delivery instead Agent:  We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you. Customer:  Sure Agent:  Kindly note that your order now is under confirmation process please allow us some time so we can be able to sort  that for you optimally cancellation/confirmation  Customer:  How long will it take to cancel? Agent:  You will receive notification regarding the same within the next few hours Customer:  Ok, thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Haya Nadeem Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Could I reach customer service Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Customer service Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  haya nadeem Bot:  Hi Haya Nadeem ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6360804885 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:49 PM, 24th Oct                   Elharith                   Hi Haya,Good evening Thank you for contacting us. My name is Elharith,i will be happy to help you.           10:50 PM, 24th Oct                   Elharith                   How Can I assist you?           10:52 PM, 24th Oct                     haya nadeem                    Hello, I was expecting a delivery today but the tracker says they attempted it already. I haven't received any calls or notifications from the delivery company.           10:53 PM, 24th Oct                   Elharith                   We request you to please confirm if this is your correct contact number +966556679691           10:53 PM, 24th Oct                     haya nadeem                    Yes           10:53 PM, 24th Oct                   Elharith                   We have checked and it appears that the following order number: (6360804885) was placed on (Oct 20, 2021). Please note the delivery time frame is 3-6 business days The tracking number for your order is: (47199709885) and you can track it here: (https://www.aramex.com/us/en/track/shipments)           10:54 PM, 24th Oct                     haya nadeem                    Yes, I have all this i forms           10:54 PM, 24th Oct                     haya nadeem                    Information*           10:54 PM, 24th Oct                   Elharith                   Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items.           10:54 PM, 24th Oct                   Elharith                   We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           10:55 PM, 24th Oct                     haya nadeem                    But why wasn't I properly called today?           10:55 PM, 24th Oct                     haya nadeem                    What if they don't properly contact me tomorrow?           10:55 PM, 24th Oct                   Elharith                   If the order not delivered within the mentioned time frame contact us again           10:56 PM, 24th Oct                     haya nadeem                    Ok           10:56 PM, 24th Oct                     haya nadeem                    Thank you           10:56 PM, 24th Oct                   Elharith                   Is there anything else may I assist you?           10:56 PM, 24th Oct                   Elharith                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:57 PM, 24th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3265316