Subject: Ticket Assigned - Conversation with sabir awan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Oct 2021 12:05:46 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sabir awan sabir awan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sabir awan Bot:  Hi Sabir Awan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - ca
 rd issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0593588383            03:54 PM, 24th Oct                   Elharith                   Hi Sabir,Good evening Thank you for contacting us. My name is Elharith,i will be happy to help you.           03:55 PM, 24th Oct                     sabir awan                    Hello           03:55 PM, 24th Oct                   Elharith                   My name is
  Elharith,i will be happy to help you.           03:56 PM, 24th Oct                     sabir awan                    I ordered few items on 15-10-2021 with order # 6359688539 I receive this order in 2 deliveries on 18 and 19 Oct.  on 19 Oct 2021 I make 2 items return request.  on 20 Oct 2021 I handed over both items to aramex courier personal, but I don't receive any confirmation or refund from centrepoint can you tell me when I receive my refund amount ?  kind regards.           03:56 PM, 24th Oct                   Elharith                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:57 PM, 24th Oct                     sabir awan                    Ok.           03:57 PM, 24th Oct                   Elharith                   We would like to inform you that we have processed the refund of amount (SAR 85) on (16/10/2021) and the amount you paid online will be refunded back to your original payment method within 7- 14 workin
 g days.           03:59 PM, 24th Oct                   Elharith                   Is there anything else may I assist you?           03:59 PM, 24th Oct                     sabir awan                    I just want to know that, that you got the both items ?           04:00 PM, 24th Oct                   Elharith                   Please allow me a moment to check this for you.           04:00 PM, 24th Oct                   Elharith                   I apologize for the previous response please ignore it           04:02 PM, 24th Oct                     sabir awan                    No problem.           04:03 PM, 24th Oct                   Elharith                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original p
 ayment method within 7-14 working days.           04:03 PM, 24th Oct                   Elharith                   Both item has been collected as per our system           04:04 PM, 24th Oct                   Elharith                   Is there anything else may I assist you?           04:04 PM, 24th Oct                     sabir awan                    Ok, that's good           04:05 PM, 24th Oct                   Elharith                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:05 PM, 24th Oct                     sabir awan                    It's enough for me to know that, you receive my return items           04:05 PM, 24th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3263321