Subject: [JIRA] (REL-148235) REfund issue # 6354815110
From: "Neha K (Jira)" <[email-masked]>
To: "Ahmed Omer" <[email-masked]>
Date: Sun, 24 Oct 2021 11:06:14 +0000

Neha K *made 2 updates* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-148235 REfund issue # 6354815110 

Neha K *made 2 updates* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiMDEwNDUxNmY4NWM2NGEzOTgxNTNkOWVmMjc3YTNlOWIiLCJwIjoiaiJ9 )

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REL-148235 ( https://landmark.atlassian.net/browse/REL-148235?atlOrigin=eyJpIjoiMDEwNDUxNmY4NWM2NGEzOTgxNTNkOWVmMjc3YTNlOWIiLCJwIjoiaiJ9 )

REfund issue # 6354815110 ( https://landmark.atlassian.net/browse/REL-148235?atlOrigin=eyJpIjoiMDEwNDUxNmY4NWM2NGEzOTgxNTNkOWVmMjc3YTNlOWIiLCJwIjoiaiJ9 )
Updates
Neha K 3:03 PM GST Resolution: Done Status: To Be Assigned Completed
Comments
Neha K 3:03 PM GST

Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, Sankar will share the failed transactions to them and they have processed the refund manually through the bank and It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue.

View issue ( https://landmark.atlassian.net/browse/REL-148235?atlOrigin=eyJpIjoiMDEwNDUxNmY4NWM2NGEzOTgxNTNkOWVmMjc3YTNlOWIiLCJwIjoiaiJ9 )

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