Subject: Ticket Assigned - Conversation with sumon
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Oct 2021 01:54:54 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sumon sumon                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  sumon Bot:  Hi Sumon ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6360825454 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:50 PM, 23rd Oct                     sumon                    Are there agent?           07:52 PM, 23rd Oct                   saud                   Hi, Thank you for contacting us. This is Saud How may I help you?           07:52 PM, 23rd Oct                     sumon                    I have Order claim           07:52 PM, 23rd Oct                     sumon                    Hello Saud, are you there?           07:53 PM, 23rd Oct                     sumon                    I have order but delivery man speak with me my address so far..he cancelled delivery order, i checked track status.           07:53 PM, 23rd Oct                     sumon                    Are you sleeping...           07:54 PM, 23rd Oct                   saud                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:54 PM, 23rd Oct                     sumon                    He cancelled order.. delivery man 2 times.           07:54 PM, 23rd Oct                   saud                   Please allow me a moment to check this for you.           07:55 PM, 23rd Oct                     sumon                    6360825454 order number.           07:55 PM, 23rd Oct                   saud                   Sumon Kumar +966593454130 Madinataj Sultan Road Jeddah, Saudi Arabia [email-masked] المملكة العربية السعودية (SA) 04-3-83 الحمدانية جدة           07:56 PM, 23rd Oct                     sumon                    Yes right           07:56 PM, 23rd Oct                     sumon                    I want home delivery. Any how.           07:57 PM, 23rd Oct                   saud                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:57 PM, 23rd Oct                     sumon                    Previous 2 times cancelled my order.           07:57 PM, 23rd Oct                     sumon                    Your concern team very bad. I have ordered in Jeddah. He must delivery.           07:58 PM, 23rd Oct                   saud                   our team will work to fix the problem asap           07:58 PM, 23rd Oct                     sumon                    I want this product.           07:58 PM, 23rd Oct                     sumon                    How many days need finished.           07:59 PM, 23rd Oct                   saud                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.           07:59 PM, 23rd Oct                     sumon                    Ok, I am waiting 2days. Thanks for your cooperation.           08:00 PM, 23rd Oct                   saud                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:00 PM, 23rd Oct                     sumon                    I always shopping with you. But same problems facing again...i changed my shipping shop.           08:01 PM, 23rd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3260581