Subject: Ticket Assigned - Conversation with anica lopez late returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Oct 2021 01:54:54 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anica lopez late returns anica lopez                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anica lopez Bot:  Hi Anica Lopez ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:55 PM, 23rd Oct                     anica lopez                    Salam           03:55 PM, 23rd Oct                   saud                   Hi, Thank you for contacting us. This is Saud How may I help you?           03:56 PM, 23rd Oct                     anica lopez                    Salam alaykum brother           03:56 PM, 23rd Oct                     anica lopez                    I have question about my return item           03:57 PM, 23rd Oct                     anica lopez                    I initiated my return request last october 17 but until now i dont have news regarding it           03:57 PM, 23rd Oct                   saud                   Could you please share your order number so that I can assist you further?           03:59 PM, 23rd Oct                     anica lopez                    6359595001           04:00 PM, 23rd Oct                   saud                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:02 PM, 23rd Oct                     anica lopez                    Ok thank you           04:03 PM, 23rd Oct                   saud                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:04 PM, 23rd Oct                   saud                   is there anything more I can assist you with?           04:05 PM, 23rd Oct                   saud                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:08 PM, 23rd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3259526