Subject: Ticket Assigned - Conversation with anam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Oct 2021 12:53:22 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anam anam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anam Bot:  Hi Anam ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6360542120 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0531046137            04:42 PM, 19th Oct                   Elharith                   Hi Anam,Good evening Thank you for contacting us. My name is Elharith,i will be happy to help you.           04:43 PM, 19th Oct                     anam                    My orders status  says its PLACED but i got a msg saying try again with home delivery payment is also deducted wht should i understand           04:45 PM, 19th Oct                   Elharith                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:46 PM, 19th Oct                   Elharith                   We have checked and it appears that the following order number: (6360537052) was not placed successfully.  and a new order was placed successfully which is: (6360542120).           04:48 PM, 19th Oct                   Elharith                   Is there any thing else i can help you with?           04:49 PM, 19th Oct                     anam                    So I don’t need to place it again right?           04:50 PM, 19th Oct                   Elharith                   The amount has been debit one time from your account to placed an order with the number 6360542120           04:51 PM, 19th Oct                   Elharith                   will be delivered to you within3-6 days           04:51 PM, 19th Oct                   Elharith                   thing           04:51 PM, 19th Oct                   Elharith                   Is there any thing else i can help you with?           04:51 PM, 19th Oct                   Elharith                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:52 PM, 19th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3245669