Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Oct 2021 13:33:26 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return maysa mehrez                    Bot:  Hi again! Bot:  Please enter your name Customer:  maysa mehrez Bot:  Hi Maysa Mehrez ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:29 PM, 18th Oct                     maysa mehrez                    ok           12:29 PM, 18th Oct                     maysa mehrez                    hello           12:31 PM, 18th Oct                   mayar                   Hi Maysa ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:33 PM, 18th Oct                     maysa mehrez                    i had an order yesterday but i want to change size           12:33 PM, 18th Oct                   mayar                   In the meantime, an exchange is not available. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any store across the Kuwait.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any store in the Kuwait.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:36 PM, 18th Oct                     maysa mehrez                    so i cant change           12:37 PM, 18th Oct                   mayar                   You will be able only to return and get refunded           12:38 PM, 18th Oct                     maysa mehrez                    ok           12:38 PM, 18th Oct                     maysa mehrez                    thanx           12:38 PM, 18th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:40 PM, 18th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3239836