Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Oct 2021 13:33:13 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6358853750 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0577373961            04:54 PM, 18th Oct                     hello                    mlainepm1
 [email-masked]           04:55 PM, 18th Oct                   Modhi                   Hi ,Good Evening, Thank you for contacting us. My name is Modhi , I will be happy to assist you.           04:57 PM, 18th Oct                   Modhi                   Hi, I'm not getting a response from you. Are we still connected?           04:59 PM, 18th Oct                     hello                    Hello           05:04 PM, 18th Oct                     hello                    What is the status of my order           05:04 PM, 18th Oct                     hello                    6358853750           05:04 PM, 18th Oct                   Modhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:04 PM, 18th Oct                   Modhi                   The first shipment has been received, right?           05:05 PM, 18th Oct                     hello                    Yes           05:05 PM, 18th Oct                     hello   
                  But the second one still nothing,  as per checking with the tracking it said that i rejected but no one called me           05:06 PM, 18th Oct                   Modhi                   Your order has been shipped on two shipments and the other shipment is still in the process For your reference, the tracking ID is (SD003240093) you can tracking in (SHIPA) website (https://shipa.com/ar/shipa-delivery-personal/)           05:07 PM, 18th Oct                   Modhi                   Is there anything else I can assist you with today?           05:07 PM, 18th Oct                     hello                    When i ordered it was supposed to arrive last oct 14 both of shipments           05:07 PM, 18th Oct                     hello                    Yes           05:07 PM, 18th Oct                     hello                    What is the update of the 2nd shipment           05:07 PM, 18th Oct                     hello                    When will it be delivered?       
     05:07 PM, 18th Oct                     hello                    I need the items           05:07 PM, 18th Oct                     hello                    That why i ordered early           05:07 PM, 18th Oct                     hello                    But four days past the delivery date it is still mm ot here           05:08 PM, 18th Oct                   Modhi                   from 3 to 7 working days           05:09 PM, 18th Oct                   Modhi                   Is there anything else I can assist you with today?           05:10 PM, 18th Oct                     hello                    Why would you say that it will be delivered by oct 14 if it will not come?           05:10 PM, 18th Oct                     hello                    Also why did the courier said that I rejected the delivery?           05:11 PM, 18th Oct                   Modhi                   We sincerely apologize for any inconvenience caused           05:11 PM, 18th Oct                   Modhi  
                  Is there anything else           05:11 PM, 18th Oct                     hello                    Can you help to facilitate the delivery today?           05:12 PM, 18th Oct                   Modhi                   We'll try our best to do that           05:13 PM, 18th Oct                   Modhi                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           05:13 PM, 18th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3241204