Subject: Ticket Assigned - Conversation with king
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Mon, 18 Oct 2021 13:33:11 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with king king                    Bot:  Hi again! Bot:  Please enter your name Customer:  king Bot:  Hi King ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0536652408            04:02 PM, 18th Oct                   Modhi                   Hi King ,Good Evening, Thank you for contacting us. My name is Modhi , I will be happy to assist you.           04:04 PM, 18th Oct                   Modhi                   Hi, I'm not getting a response from you. Are we still connected?           04:06 PM, 18th Oct                     king                    He wants to change           04:07 PM, 18th Oct                   Modhi                   Could you please share your order number so that I can assist you further?           04:07 PM, 18th Oct                     king                    6359577556           04:08 PM, 18th Oct                     king                    It has a small scratch           04:08 PM, 18th Oct                     king                    Same color same number           04:09 PM, 18th Oct                     king                    That's what I want           04:10 PM, 18th Oct                   Modhi                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.   Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.   You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  - You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.  - You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.             04:12 PM, 18th Oct                   Modhi                   Is there anything else I can assist you with today?           04:12 PM, 18th Oct                   Modhi                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           04:15 PM, 18th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3240891