Subject: Ticket Assigned - Conversation with blossom
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 08:11:35 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with blossom blossom                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  blossom Bot:  Hi Blossom ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567517040            03:13 PM, 10th Oct                   MBS                   Hi Blossom, Thank you for contacting us. My name is Kabir , I will be happy to assist you.           03:14 PM, 10th Oct                     blossom                    Im unable to use credit voucher on max app online           03:14 PM, 10th Oct                   MBS                   Which voucher?           03:15 PM, 10th Oct                     blossom                    Credit           03:15 PM, 10th Oct                   MBS                   Could you please share your order number so that I can assist you further?           03:15 PM, 10th Oct                     blossom                    Where do i get that from?           03:16 PM, 10th Oct                     blossom                    I hv credit voucher number           03:16 PM, 10th Oct                   MBS                   How did you get it?           03:17 PM, 10th Oct                     blossom                    60300105167820211008           03:17 PM, 10th Oct                     blossom                    Is it this??           03:17 PM, 10th Oct                   MBS                   Did you receive the voucher from store.           03:18 PM, 10th Oct                     blossom                    Yes           03:18 PM, 10th Oct                   MBS                   Could you send us the Image of the voucher along with it's terms.           03:19 PM, 10th Oct                     blossom                             03:20 PM, 10th Oct                   MBS                   يمكنك استخدامها في شرئاتك على المتجر           03:22 PM, 10th Oct                     blossom                    ????           03:23 PM, 10th Oct                   MBS                   هل حصلت على القسيمة مقابل المسترجع  من طلبات الانلاين ام شي اخر           03:24 PM, 10th Oct                   MBS                   عزيزي العميل, هل مازلت متصل معنا؟           03:27 PM, 10th Oct                   MBS                   هل مازلت معنا ؟           03:29 PM, 10th Oct                   MBS                   يرجى العلم أنه سيتم إغلاق المحادثة لعدم وجود أي رد من قبلكم، الرجاء عدم التردد في التواصل معنا من جديد            03:31 PM, 10th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3208572