Subject: [JIRA] Reshmaa KJ mentioned you on REL-147708
From: "Reshmaa KJ (Jira)" <[email-masked]>
To: "Ahmed Omer" <[email-masked]>
Date: Mon, 11 Oct 2021 14:12:25 +0000

Reshmaa KJ *mentioned you* on an issue
REL-System Reliability Engineering - Landmark/REL-147708 refund issue#6352708753 

Reshmaa KJ *mentioned you* on an issue

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiYzBiMDcxNzcwYmEzNGY4MWEyNTg1ZThiMzRiYjA5NzgiLCJwIjoiaiJ9 )

/

REL-147708 ( https://landmark.atlassian.net/browse/REL-147708?atlOrigin=eyJpIjoiYzBiMDcxNzcwYmEzNGY4MWEyNTg1ZThiMzRiYjA5NzgiLCJwIjoiaiJ9 )

refund issue#6352708753 ( https://landmark.atlassian.net/browse/REL-147708?atlOrigin=eyJpIjoiYzBiMDcxNzcwYmEzNGY4MWEyNTg1ZThiMzRiYjA5NzgiLCJwIjoiaiJ9 )
Reshmaa KJ 6:12 PM GST

Hi Ahmed Omer ( https://landmark.atlassian.net/secure/ViewProfile.jspa?accountId=60f6d49eff85e5007136ecd9 )

Bank transaction for this amount is triggered.Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, Sankar will share the failed transactions to them and they have processed the refund manually through the bank and It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue.

Regards

Reshmaa

View issue ( https://landmark.atlassian.net/browse/REL-147708?atlOrigin=eyJpIjoiYzBiMDcxNzcwYmEzNGY4MWEyNTg1ZThiMzRiYjA5NzgiLCJwIjoiaiJ9 )

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