Subject: New Reply Received - Order 8276014791 - Wrong Item Received
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 16 Jul 2021 09:10:58 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Order 8276014791 - Wrong Item Received  Ticket comment <div dir="ltr">Hello Support Team,<div><br></div>
<div>&gt;&gt; <span style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We have checked and we would like to inform you that we couldn't find any items which is clubbed together in you order,</span>
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<div><font><span style="font-size:14px">It's really strange that you aren't able to see it from the backend! Probably you need to check with your IT team?</span></font></div>
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<div><font><span style="font-size:14px">As you can see in the attached screenshot, now you have marked two items for return, but I need to return only the last one. !</span></font></div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzOTcwNjk5NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.iqktN5e9rwvb87kG1wWnsxmM8RY_Y6aXcfF042GhV_c" alt="image.png" width="562" height="440"><br>
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<span style="font-size:12.8px">Best Regards,<br>--<br></span><b style="font-size:12.8px">Jobin Joseph</b><span style="font-size:12.8px"><br></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Jul 16, 2021 at 10:23 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Jobin,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div dir="ltr">We are really sorry if it took us longer than usual to get back to you.</div>
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<div>We offer our deepest apologies for the experience you have gone through, and we would like to inform you that this is not the experience that we would like our customers to have with us and that we seek to develop our services in order to have the best shopping experience with us next time.<br><br>
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<div dir="ltr">We have checked and we would like to inform you that we couldn't find any items which is clubbed together in you order, as for the return request made be you we would like to inform you that you can follow up on an return through the number (46715910614) via the link (<a href="https://porterex.com/" rel="noreferrer" target="_blank">https://porterex.com/</a>)</div>
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<div>We repeat our apologies and we encourage you for your understanding and patience.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2840554