Subject: Re: ON_VALIDATION_CANCELLED 8261959188
From: Sankar T <[email-masked]>
To: Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ala Hamood <[email-masked]>, AHMED OMER <[email-masked]>
Date: Mon, 12 Jul 2021 12:29:37 +0000

@Jessie Caparas<mailto:[email-masked]> – Updated the refund amount and refund also has been closed.

Thanks,
Sankar.

From: Jessie Caparas <[email-masked]>
Date: Monday, 12 July 2021 at 5:05 PM
To: Manish Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sankar T <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ala Hamood <[email-masked]>, AHMED OMER <[email-masked]>
Subject: RE: ON_VALIDATION_CANCELLED 8261959188

@Manish Kumar<mailto:[email-masked]>

Will check and revert.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]>
Sent: Saturday, July 10, 2021 8:33 AM
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sankar T <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ala Hamood <[email-masked]>; AHMED OMER <[email-masked]>
Subject: Re: ON_VALIDATION_CANCELLED 8261959188

External email sender, please take precaution.
Hi Jessie,

Please check any further update on the below concern.

Thank you for your help.

Regards,
Manish

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Sankar" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "AHMED OMER" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 7, 2021 1:46:11 PM
Subject: RE: ON_VALIDATION_CANCELLED  8261959188

@Apoorv Joshi<mailto:[email-masked]>

Following up with tech.

@Sankar T<mailto:[email-masked]>

I’ve included this in the list I shared with you.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 6, 2021 10:48 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; AHMED OMER <[email-masked]<mailto:[email-masked]>>
Subject: Re: ON_VALIDATION_CANCELLED 8261959188

External email sender, please take precaution.
Hi Team,

Kindly assist to check regarding Hybris ticket: 04064003. Last note on ticket mentioned checking with tech.

Please update on this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 1, 2021 4:22:08 PM
Subject: ON_VALIDATION_CANCELLED  8261959188

Problem Statement: ON_VALIDATION_CANCELLED

Order Date : May 18, 2021
Order ID: 8261959188
 Amount to refund: 43.9 KWD
Identifier: Knet

Assistance Required: Need to check and refund

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is not  captured in Payment Transactions but the customer is demanding refund and he sent us account statement  so we request to check this your priority basis

Best Regards
Ala Aldin

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