Subject: Ticket Assigned - Re: Product information
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Jul 2021 11:27:16 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: Product information 
Your customer service is unprofessional ans cannot help…. Cannot trust buying any products from hr shop from now on
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From: Centrepoint <[email-masked]>
Sent: Sunday, July 11, 2021 12:20 AM
To: [email-masked] <[email-masked]>
Subject: Product information

Dear Customer,

This email concerns your Customer Service case # 2795293

I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.

We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.

Looking forward to your response.

عميلنا العزيز,

تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2795293

نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.

نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.

نتطلع الى ردكم.

-——

Yasser Fadel :

Hi Noor,

Thank you for reaching out to us and giving us the opportunity to serve you.

We sincerely apologize for any inconvenience caused

We are so sorry that our system does not show data regarding direct purchases from stores. We have information only regarding online orders.
​
If your enquiry is about online order, please provide us with order number. .

Feel free to get in touch with us for further assistance.

Your Friends,
The Support Team

2795293:1125156<tel:1125156>

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2840499