Subject: New comment - [#2765355] RMA status update
From: Centrepoint <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 08 Jul 2021 10:21:01 +0000

There is a new comment in the ticket submitted by Ahmed Omer to HelpCPAE   Comment added by : Dominic Arackal  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Dear Jessie</div>
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<div class="MsoNormal">Receiving will complete by EOD</div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Dominic arackal</div>
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<div>From: Jessie Caparas &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, July 8, 2021 8:49 AM<br>
<b>To:</b> Faraz Lohani &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; BHRdc Ecomm &lt;[email-masked]&gt;; Dominic Arackal &lt;[email-masked]&gt;; SuvodipMondal &lt;[email-masked]&gt;; Siny Jacob &lt;[email-masked]&gt;;
 Shatakshi Pandey &lt;[email-masked]&gt;; Bhaskar Mandelia &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - RMA status update<br>
<b>Importance:</b> High</div>
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<a id="OWAAM205E8E54B4034068AF48D79DDDF6ADAD" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Dominic Arackal</span></a>
<a id="OWAAM020AEB552C3344D4A8CBF6363A532878" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@SuvodipMondal</span></a>
<a id="OWAAMC38E224F8D3F4D30B8F974F1F5A74B83" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Siny Jacob</span></a>
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<div class="MsoNormal">Seems that receiving has not started.</div>
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<div class="MsoNormal">Can we please cross check?</div>
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<div class="MsoNormal">The customer is continuously following up on the refund.</div>
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<a id="OWAAMB32A825A4F8646118EB17E5EABCBCF05" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shatakshi Pandey</span></a>
<a id="OWAAM12D3839273484ED0A5DC96F11B30EF78" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Bhaskar Mandelia</span></a>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Thank you and Kind Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Jessie Caparas</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +97145172087</span></div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, July 6, 2021 8:49 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BHRdc Ecomm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dominic Arackal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 SuvodipMondal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - RMA status update</div>
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<div class="MsoNormal">HI <a id="OWAAM6B180938A7C24B29897A11BF0ACAB618" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@BHRdc Ecomm</span></a>
<a id="OWAAM4DFB26F444A641C2A005295A16E1BFC9" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@SuvodipMondal</span></a>
<a id="OWAAM3DDF5128717F4771884AF1C0DB98AB65" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Dominic Arackal</span></a>,</div>
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<div class="MsoNormal">Reminder. Please action as this is pending.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, June 29, 2021 8:31 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BHRdc Ecomm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dominic Arackal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - RMA status update</div>
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<div class="MsoNormal">Hi <a id="OWAAM5915C30FB0AA47218453A3915BD40F44" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@BHRdc Ecomm</span></a>
<a id="OWAAMA988C1B6D11E4EF7A4FEBDD0347AD541" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Dominic Arackal</span></a>,</div>
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<div class="MsoNormal">Please assist in the return pickup of the below mentioned order as the status is reached WH but refund not yet processed.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, June 27, 2021 10:25 AM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - RMA status update</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div><span style="font-size:10.5pt;font-family:-apple-system">Hi Faraz Lohani,<br>
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A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
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RMA status update</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team.<br>
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BH warehouse child ticket no (2743768).<br>
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Problem Statement: update RMA status<br>
Order Date : May 28, 2021<br>
Order ID: 7464977665<br>
Tracking ID: 46600318133<br>
RMA: 1001044207<br>
Assistance Required: Need Urgent Refund.<br>
Issue Description: The items reached the warehouse on (17/06/2021) but till now the RAM status is showing reached warehouse a child ticket has been made to the BH warehouse but no action has been made.<br>
Kindly assist us to update the RMA status and initiate  the refund. <br>
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Thank you for your help.<br>
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Regards,<br>
Ahmed Omer</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2765355&amp;data=04%7C01%7Cdominic.arackal%40arg.com.bh%7C4ef72a26bb234f62cfa008d941d4142a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637613201385915100%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=FAsEnOn1MsOz%2FfaMMztkhIdiDGi82UbBB8PkSFC%2Fg1w%3D&amp;reserved=0" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2765355</a>
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