Subject: Re: K-net hybris ticket update 8262586711
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Sankar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, AHMED OMER <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 7 Jul 2021 07:08:11 -0700 (MST)

Hi Jessie, 

This is closed as per below but no refund reflecting on hybris nor any details reflecting under the ticket on hybris regarding refund. 

Please advise. 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Sankar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "AHMED OMER" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, July 5, 2021 1:48:50 PM 
Subject: RE: K-net hybris ticket update 8262586711 

Thanks [ mailto:[email-masked] | 
@Sankar T ] 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Sankar T <[email-masked]> 
Sent: Monday, July 5, 2021 11:06 AM 
To: Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; AHMED OMER <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: K-net hybris ticket update 8262586711 

External email sender, please take precaution. 

[ mailto:[email-masked] | @Jessie Caparas ] – This case is closed. 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 5 July 2021 at 12:27 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >, Sankar T < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >, Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >, AHMED OMER < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: K-net hybris ticket update 8262586711 

[ mailto:[email-masked] | @Shakeeb Arsalan ] 

Yes. 

[ mailto:[email-masked] | @Sankar T ] 

Can you please include this in the list of orders to be urgently refunded. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, July 5, 2021 10:19 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; AHMED OMER < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: K-net hybris ticket update 8262586711 

External email sender, please take precaution. 

Hi Jessie, 

Hybris ticket: 04059002 
Can you please check if there is any update from tech on this issue. 

Regards 
shakeeb 

From: "AHMED OMER" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, July 1, 2021 1:10:01 PM 
Subject: K-net hybris ticket update 

Hi Team, 

order number: 8262586711 

order date: May 20, 2021 

Issue description: a hybris ticket made on this order for K-net refund on the date 5/23/21 AD but till now the refunded didn't processed. 

Kindly check the matter and update us as soon as possible. 

​ 

Regards, 

Ahmed Omer 

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