Subject: Re: ON_VALIDATION_CANCELLED 8261959188
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ala Hamood <[email-masked]>, Manish Kumar <[email-masked]>, AHMED OMER <[email-masked]>
Date: Mon, 5 Jul 2021 23:48:13 -0700 (MST)

Hi Team, 

Kindly assist to check regarding Hybris ticket: 04064003. Last note on ticket mentioned checking with tech. 

Please update on this. Thank you for your help! 

Regards, 
Apoorv 

From: "Ala Hamood" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Thursday, July 1, 2021 4:22:08 PM 
Subject: ON_VALIDATION_CANCELLED 8261959188 

Problem Statement: ON_VALIDATION_CANCELLED 

Order Date : May 18, 2021 
Order ID: 8261959188 
Amount to refund: 43.9 KWD 
Identifier: Knet 

Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is not captured in Payment Transactions but the customer is demanding refund and he sent us account statement so we request to check this your priority basis 

Best Regards 
Ala Aldin