Subject: New Reply Received - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Jul 2021 14:29:25 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  need esc  Ticket comment <div style='font-family: "segoe ui westeuropean", "segoe ui", helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)'>
Dears, </div>
<div style='font-family: "segoe ui westeuropean", "segoe ui", helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)'>
<br>
</div>
<div style='font-family: "segoe ui westeuropean", "segoe ui", helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)'>
Referring to the previous email its mentioned the pick up will be from 3 to 7 days!! Abd the email was sent 25/6/2021 , yet the pick up didnt happen yet and never contatcted to arrange for a collection.</div>
<div style='font-family: "segoe ui westeuropean", "segoe ui", helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)'>
<br>
</div>
<div style='font-family: "segoe ui westeuropean", "segoe ui", helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)'>
Kindly arrange for collection ASAP!! The original retutn request was made for more than a month now . </div>
<div style='font-family: "segoe ui westeuropean", "segoe ui", helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)'>
<br>
</div>
<div style='font-family: "segoe ui westeuropean", "segoe ui", helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)'>
Regards</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, June 25, 2021 11:17 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2693600] - need esc
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">
<div style="box-sizing:border-box; word-break:break-word; color:rgb(0,0,0)">Hi Zahra,<br>
</div>
<div style="box-sizing:border-box; word-break:break-word">
<br style="box-sizing:border-box">
<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">We have checked and we would like to inform you that we have created a new return request and assigned it to new collection, so the will contact you soon to arrange the collection with in 3 to 7 days.  </div>
<div dir="ltr">you can follow up on an order through the number (46600668892) via the link (<a href="https://www.aramex.com/in/en/track/shipments" rel="noreferrer">https://www.aramex.com/in/en/track/shipments</a>)<br>
<br style="box-sizing:border-box">
</div>
<div>Feel free to get in touch with us for further assistance.</div>
<div>
<br style="box-sizing:border-box">
</div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div>
</div>
</div>
</div>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2693600