Subject: New Reply Received - Order status
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 03 Jul 2021 22:11:04 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Order status  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><a id="OWAAM25B113CF46FD4483A84F59E333576DF0" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz Lohani</span></a></div>
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<div class="MsoNormal">Will update you shortly sorry for the delay </div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#4472C4">Best regards</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Youssef Amr Abdelaziz </span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#C00000">Customer success specialist
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<span style="font-size:10.0pt;color:#C00000">Aramex International</span><span style="font-size:10.0pt;color:#0070C0"> –
</span><span style="font-size:10.0pt;color:black">Cairo , Egypt</span><span style="font-size:10.0pt;color:#0070C0"></span>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#0070C0">Tel : 0233339970
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#0070C0">Mob : +201224173312</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt"><a href="http://www.aramex.com" rel="noreferrer">www.aramex.com</a></span></div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, June 30, 2021 1:29 PM<br>
<b>To:</b> Youssef Amr &lt;[email-masked]&gt;; Imran Masih &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Abdulrahman Mohamad (SA) &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2594088] - Order status : 6306437271</div>
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<div class="MsoNormal">Hi <a id="OWAAM580D324FCC194080A4ABFCA35DB19E9F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Youssef Amr</span></a>,</div>
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<div class="MsoNormal">Any update for the above-mentioned order?</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, June 29, 2021 3:50 AM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2594088] - Order status : 6306437271</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal">Dear Faraz </div>
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<div class="MsoNormal">Sorry for the delay , this one is still under investigation </div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#4472C4">Best regards</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Youssef Amr Abdelaziz </span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#C00000">Customer success specialist
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<span style="font-size:10.0pt;color:#C00000">Aramex International</span><span style="font-size:10.0pt;color:#0070C0"> –
</span><span style="font-size:10.0pt;color:black">Cairo , Egypt</span><span style="font-size:10.0pt;color:#0070C0"></span>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#0070C0">Tel : 0233339970
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#0070C0">Mob : +201224173312</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt"><a href="http://www.aramex.com" rel="noreferrer">www.aramex.com</a></span></div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, June 28, 2021 1:08 PM<br>
<b>To:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2594088] - Order status : 6306437271</div>
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<div class="MsoNormal">Hi <a id="OWAAM28ADE1071E02432295E6D8A8E79EE9BE" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Youssef Amr</span></a>,</div>
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<div class="MsoNormal">We are still waiting for a revert from you on the delivery of the above mentioned order.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, June 24, 2021 2:15 PM<br>
<b>To:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2594088] - Order status : 6306437271</div>
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<div class="MsoNormal">Hi <a id="OWAAM88CD2F5356A94C9CA7C47DFE5BB71F8F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Youssef Amr</span></a>,</div>
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<div class="MsoNormal">Any update for the same ?</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, June 22, 2021 2:38 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2594088] - Order status : 6306437271</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal">Dear Faraz </div>
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<div class="MsoNormal">This one Is still under investigation and will be closed tomorrow
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#4472C4">Best regards</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Youssef Amr Abdelaziz </span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#C00000">Customer success specialist
</span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#C00000">Aramex International</span><span style="font-size:10.0pt;color:#0070C0"> –
</span><span style="font-size:10.0pt;color:black">Cairo , Egypt</span><span style="font-size:10.0pt;color:#0070C0"></span>
</div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#0070C0">Tel : 0233339970
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#0070C0">Mob : +201224173312</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&amp;data=04%7C01%7CYoussefAm%40aramex.com%7Cd149ae23a9b64d44544208d93bba3a55%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637606493292765713%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=IDnUYYdHahasEVcRgbx1HeSF7MfYe6x9rdRz1hCfTHA%3D&amp;reserved=0" rel="noreferrer">www.aramex.com</a></span></div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, June 21, 2021 10:25 AM<br>
<b>To:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2594088] - Order status : 6306437271</div>
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<div class="MsoNormal">Hi <a id="OWAAM7EA013504FAB40CBA0AFC5F110E7194E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Youssef Amr</span></a>,</div>
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<div class="MsoNormal">This is still pending. Can we expect this to be delivered and closed ASAP ?</div>
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<div class="MsoNormal">Thankyou and Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Customer Support Associate</div>
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<div class="MsoNormal">Customer Service</div>
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<b>From:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Sunday, June 13, 2021 12:52 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2594088] - Order status : 6306437271</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal">Dear Faraz </div>
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<div class="MsoNormal">Thank you for your patience as this one is still under investigation
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#4472C4">Best regards</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Youssef Amr Abdelaziz </span></div>
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<div></div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#C00000">Customer success specialist
</span></div>
<div></div>
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<span style="font-size:10.0pt;color:#C00000">Aramex International</span><span style="font-size:10.0pt;color:#0070C0"> –
</span><span style="font-size:10.0pt;color:black">Cairo , Egypt</span><span style="font-size:10.0pt;color:#0070C0"></span>
</div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#0070C0">Tel : 0233339970
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#0070C0">Mob : +201224173312</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&amp;data=04%7C01%7CYoussefAm%40aramex.com%7Cd149ae23a9b64d44544208d93bba3a55%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637606493292775674%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=z9lPU5Y7%2FrNkL0jlduYieTpSwvHLP4BETN1024RFuk4%3D&amp;reserved=0" rel="noreferrer">www.aramex.com</a></span></div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Saturday, June 12, 2021 8:33 AM<br>
<b>To:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2594088] - Order status : 6306437271</div>
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<div class="MsoNormal">Hi team,</div>
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<div class="MsoNormal">Reminder for the delivery pending.</div>
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<div> </div>
<div></div>
<div>
<div class="MsoNormal">Thankyou and Regards,</div>
<div></div>
<div></div>
<div class="MsoNormal">Faraz Lohani</div>
<div></div>
<div></div>
<div class="MsoNormal">Customer Support Associate</div>
<div></div>
<div></div>
<div class="MsoNormal">Customer Service</div>
<div></div>
<div></div>
<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Faraz Lohani <br>
<b>Sent:</b> Wednesday, June 9, 2021 3:36 PM<br>
<b>To:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2594088] - Order status : 6306437271</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Hi team,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Any update ?</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal">Thankyou and Regards,</div>
<div></div>
<div></div>
<div class="MsoNormal">Faraz Lohani</div>
<div></div>
<div></div>
<div class="MsoNormal">Customer Support Associate</div>
<div></div>
<div></div>
<div class="MsoNormal">Customer Service</div>
<div></div>
<div></div>
<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, June 7, 2021 1:24 PM<br>
<b>To:</b> Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2594088] - Order status : 6306437271</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div class="MsoNormal">Dear Faraz </div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">This one is under checking and will be back to you shortly </div>
<div>
</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#4472C4">Best regards</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:10.0pt">Youssef Amr Abdelaziz </span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#C00000">Customer success specialist
</span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#C00000">Aramex International</span><span style="font-size:10.0pt;color:#0070C0"> –
</span><span style="font-size:10.0pt;color:black">Cairo , Egypt</span><span style="font-size:10.0pt;color:#0070C0"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#0070C0">Tel : 0233339970
</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#0070C0">Mob : +201224173312</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:10.0pt"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&amp;data=04%7C01%7CYoussefAm%40aramex.com%7Cd149ae23a9b64d44544208d93bba3a55%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637606493292775674%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=z9lPU5Y7%2FrNkL0jlduYieTpSwvHLP4BETN1024RFuk4%3D&amp;reserved=0" rel="noreferrer">www.aramex.com</a></span></div>
<div></div>
<div></div>
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<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Imran Masih <br>
<b>Sent:</b> Sunday, June 6, 2021 12:06 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2594088] - Order status : 6306437271</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Adding <a id="OWAAM2F5E3897266746638729C389C3973B0A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Youssef Amr</span></a>,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><b><span style="color:#1F497D">Imran Suleman Masih</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:#1F497D">Customer Success Specialist</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:#1F497D"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="color:red">Aramex </span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:#1F497D">Direct Line: +966565840874</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:#1F497D">Email: <u><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></u></span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:red">aramex.com</span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="color:#1F497D"><img width="83" height="14" style="width:.8645in;height:.1458in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzNTg1NzMzNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SEcbWjmDTr2wEQPloJy1XjWPUeRE05MOk10LYO5T5n4" alt="A picture containing vector graphics

Description generated with very high confidence"></span><span style="font-size:10.0pt"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Sunday, June 6, 2021 1:04 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2594088] - Order status : 6306437271</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div style="border:solid #9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt">
<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal">Hi team,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">The customer is complaining that the order is still not yet delivered, and the customer has been asked to get it picked up from the aramex office. Kindly look into the matter and get it delivered as per his address.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal">Thankyou and Regards,</div>
<div></div>
<div></div>
<div class="MsoNormal">Faraz Lohani</div>
<div></div>
<div></div>
<div class="MsoNormal">Customer Support Associate</div>
<div></div>
<div></div>
<div class="MsoNormal">Customer Service</div>
<div></div>
<div></div>
<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, June 1, 2021 3:13 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2594088] - Order status : 6306437271</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Hi <a id="OWAAMC1CDAB1FAB144BBFB4677E1754001D31" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>
<a id="OWAAM64E1F9907FBA46B488E9396D497A1CB0" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">This is still pending. Please get it done by today EOD as the customer is following up.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal">Thankyou and Regards,</div>
<div></div>
<div></div>
<div class="MsoNormal">Faraz Lohani</div>
<div></div>
<div></div>
<div class="MsoNormal">Customer Support Associate</div>
<div></div>
<div></div>
<div class="MsoNormal">Customer Service</div>
<div></div>
<div></div>
<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Saturday, May 29, 2021 7:05 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2594088] - Order status : 6306437271</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Hi <a id="OWAAMB5AECAC207E342A5B45C1B1B9ECC7925" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>
<a id="OWAAM90AE1A5B19734DBCA8F54C64DCFFD15A" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Please get the order mentioned above delivered ASAP as it is still pending and we got no reply from your side.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal">Thankyou and Regards,</div>
<div></div>
<div></div>
<div class="MsoNormal">Faraz Lohani</div>
<div></div>
<div></div>
<div class="MsoNormal">Customer Support Associate</div>
<div></div>
<div></div>
<div class="MsoNormal">Customer Service</div>
<div></div>
<div></div>
<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, May 24, 2021 2:31 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2594088] - Order status : 6306437271</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Hi <a id="OWAAM16C6B540595C408FB50A112239F1D7C3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>
<a id="OWAAM2434D91BB5C74F0BABC2E868CFDD5BC9" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Please get the order number mentioned above delivered to the customer ASAP.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal">Thankyou and Regards,</div>
<div></div>
<div></div>
<div class="MsoNormal">Faraz Lohani</div>
<div></div>
<div></div>
<div class="MsoNormal">Customer Support Associate</div>
<div></div>
<div></div>
<div class="MsoNormal">Customer Service</div>
<div></div>
<div></div>
<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Saturday, May 22, 2021 3:29 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2594088] - Order status</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The customer wants the delivery before Wednesday as he is leaving the country.<br>
<br>
Problem Statement:  Late Delivery<br>
Order Date : May 08, 2021<br>
Order ID: 6306437271<br>
Tracking ID: 46715180492<br>
Assistance Required: Need Urgent Delivery<br>
<br>
Issue Description: The order was shipped from our side on May 09 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
<br>
Regards,<br>
Nikhil</span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2594088:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
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</div>
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 If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden.
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 If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden.
 If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message,
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 If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden.
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2594088