Subject: New Reply Received - Product information
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 03 Jul 2021 15:53:29 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Product information  Ticket comment <div dir="auto">
<div>He promised to come today at 12:30pm and he didn't come. What now?</div>
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<div dir="auto">Please provide the procedure for a formal complaint. Don't ignore my request...</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 3 Jul 2021, 15:48 Babyshop, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Fady,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We have checked the collection and we would like to inform you that no real attempted made by the courier team as the driver move to your area but rescheduled the collection without making any attempt as it shows "Order Not Picked" not "Pickup Attempted", as for the delay on the collection we would like to sincerely apologize for the unexpected delay on the collection of your returned items.<br>We request you to please allow us some time so we can work on this and do the needful.<br><br>We appreciate your patience.<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2633475