Subject: New Reply Received - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 01 Jul 2021 15:35:31 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Delivery  Ticket comment <div>                Dear Gentlemen, <br><br>First of all i didnt receive my order despite of many follow up &amp; emails. Instead of delivering the order, it has been cancelled. Moreover, refund also rejected by your concerned departments. It is very unfair &amp; unacceptable from max &amp; its management. <br><br>Regards, <br>Umar<br>            </div>            <div class="yahoo_quoted" style="margin:10px 0px 0px 0.8ex;border-left:1px solid #ccc;padding-left:1ex">                        <div style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:13px;color:#26282a">                                <div>                    </div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thursday, July 1, 2021, 03:44:20 PM GMT+3, Max &lt;[email-masked]&gt; wrote:                                </div>
<div><br></div>                <div><br></div>                <div><div id="yiv3135507633"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Umar,</div>
<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We have checked and we would like to inform you that our due some technical issues the order (6316048676) didn't shipped to the store and our warehouse team had to mark the order as return so the refund can be initiated.</div>
<div dir="ltr">As for the refund Please note that the refund has been processed successfully from our side for the amount (SAR64.82), however due to some concerns with the payment vendor, the refund has been rejected.<br><br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.<br><br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.<br><br>Feel free to reach out to us for any further assistance.<br><br>Your Friends<br>The Support Team</div>
</div></div></div>	</div></div></div>                            </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2723450