Subject: RE: Double deduction - 6319711692
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, AHMED OMER <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Thu, 1 Jul 2021 09:45:56 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>

We can’t deduct amount twice on same transaction, and there’s only one transaction for mention order from master card not apple pay,
Please advise the customer to check with his bank even and raise charge back case, even if  it show deducted to LMG

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, July 1, 2021 1:27 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; AHMED OMER <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Double deduction - 6319711692

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6319711692

Customer claiming that the amount has been deducted twice. Following are the details shared:

1. Amount: SAR 98
2. Date of deduction: June 17
3. Auth Code: 073721

Kindly assist to check and advise on this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "AHMED OMER" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 23, 2021 12:33:11 PM
Subject: finance cheeking two deductions on one order #6319711692

Hi Team,

ticket no: 2725557
order no: 6319711692

issue description: the customer claim the amount deducted from his account twice but he could only provide us with one transaction ID  and the other transaction authorisation code,
both transactions details as shared by the customer:

1- transaction  number 0000116721305633  the amount of 98 SAR on the date 6-17
2- Visa process number or authorisation number 073721 in the amount of 98 SAR on the date 6-17

Kindly check the both transactions details and update us on the matter asap.

Regards,
Ahmed Omer.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com