Subject: Re: Drop payment // 2407638
From: AHMED OMER <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Date: Wed, 30 Jun 2021 03:18:01 -0700 (MST)

Hi Team, 

any update on the matter as no confirmation have been shared from your side. 

Regards, 
Ahmed Omer 

From: "Apoorv Joshi" <[email-masked]> 
To: "AHMED OMER" <[email-masked]> 
Sent: Wednesday, June 30, 2021 3:42:26 PM 
Subject: Fwd: Drop payment // 2407638 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Mohamed Mahmoud" <[email-masked]>, "mohamed nagy" <[email-masked]>, "Mohammed Athar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 27 June, 2021 16:34:43 
Subject: Re: Drop payment // 2407638 

Hi Team, 

Can you update on this. 

Regards 
shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Mohamed Mahmoud" <[email-masked]>, "Mohamed Nagy" <[email-masked]>, "Mohammed Athar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, May 20, 2021 11:57:59 PM 
Subject: RE: Drop payment // 2407638 

Hi Apoorv, 

Malik is taking care of this at the moment. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, May 20, 2021 8:38 PM 
To: Akshay Berry <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Manish Kumar <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Mohamed Nagy <[email-masked]>; Mohammed Athar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Drop payment // 2407638 

External email sender, please take precaution. 

Hi Akshay, 

This customer claim this amount (SAR 574) deducted from his account as per the bank statement attached and the order is not showing on his list 

customer email : [ mailto:[email-masked] | [email-masked] ] 

Card number : 52941538 83157134 

amount : (574) SAR 

date:15/04/2021 

Regards 

Apoorv 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Mohamed Mahmoud" < [ mailto:[email-masked] | [email-masked] ] >, "mohamed nagy" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, May 10, 2021 2:24:39 PM 
Subject: RE: Drop payment // 2407638 

Hi [ mailto:[email-masked] | 
@Mohamed Mahmoud ] [ mailto:[email-masked] | 
@Mohamed Nagy ] , 

Please call the customer in Arabic as requested by her. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, May 9, 2021 5:52 PM 
To: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop payment // 2407638 
Importance: High 

[ mailto:[email-masked] | @Akshay Berry ] 

Can we check on this and do the callback? 

[ mailto:[email-masked] | @Manish Kumar ] 

Can you confirm if this is an English speaking customer? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, May 8, 2021 3:37 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop payment // 2407638 

External email sender, please take precaution. 

Hi Jessie, 

We have asked the customer to share the below details, however he threatening that he had already submitted a report to the Ministry of Commerce. 

Please also note that he is requesting us to arrange a call back on 0543657399, kindly do the needful. 

Regards, 

Manish 

From: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, May 4, 2021 10:49:16 AM 
Subject: RE: Drop payment // 2407638 

[ mailto:[email-masked] | @Shakeeb Arsalan ] 

Please do the needful. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, May 4, 2021 1:27 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop payment // 2407638 

Hi Jessie, 

Please provide the AUTH code & amount & date of transaction. 

Thanks & Regards, 

Athar Mohammed, 

Extn 3183 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, May 3, 2021 6:50 PM 
To: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Drop payment // 2407638 

[ mailto:[email-masked] | @Mohammed Athar ] 

Does the attached file contain the details that we need to check the customer’s claim? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, May 3, 2021 6:08 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Elharith Elsiddig < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop payment // 2407638 

External email sender, please take precaution. 

Hi Team, 

PFA and assist as these are all of the information the customer has provided. 
Can u check if we received any amount. 

Regards 
shakeeb 

From: "Elharith Elsiddig" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, April 24, 2021 1:34:24 PM 
Subject: Drop payment // 2407638 

Hi team. 

This customer claim this amount (SAR 574) deducted from his account as per the bank statement attached and the order is not showing on his list 

case id : 2407638 

customer email : [ mailto:[email-masked] | [email-masked] ] 

amount : (574) SAR 

date:15/04/2021 

Regards 

Elharith 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0e589528f3594d13304d08d91bad99bc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637571254874481601%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Ef1IhRbFjOpOaZNd4wMs6Rcd%2FHD2Oqxzm0PZ0PzXFfM%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com