Subject: New Reply Received - need escalation urgently
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Jun 2021 09:28:28 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  need escalation urgently  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/g4QFY1v0j1Nr7r7FxT1rsw~~/AALN9wA~/RgRivWy4PVcDc3BjQgpg1Dg53GCxtevvUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All, <br>
<br>
Kindly allow us to check with ur team and revert back to you with an update. <br>
<br>
Best regards, 
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<span class="labelnormal"><span class="labelname_sf">Lubna Shehadeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: [email-masked]<br>
<strong>Sent: </strong>29/6/2021 8:32 PM GMT+04:00<br>
<strong>To: </strong>EMP398 Azmy Awad ([email-masked]); [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>RE: [#2739273] - need escalation urgently<br>
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<div class="MsoNormal">HI team,</div>

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<div class="MsoNormal">The order consisted of 3 items altogether. Please assist in  providing the POD.</div>

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<div class="MsoNormal">Regards,</div>

<div class="MsoNormal">Faraz Lohani</div>

<div class="MsoNormal">Escalation Desk – Web Team</div>

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<b>From:</b> Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, June 24, 2021 5:41 PM<br>
<b>To:</b> [email-masked]; [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2739273] - need escalation urgently</div>
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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:1pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in"><img alt="Image removed by sender." height="1" id="Picture_x0020_1" style="width:0.0083in;height:0.0083in" width="1"></span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All,<br>
<br>
Kindly confirm with us how many cartoons were delivered to the customer to proceed with the needed action from our side.<br>
<br>
Best regards,  </span></div>

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<br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnamesf">Azmy Awad </span><br>
<span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Ca84d03bbd87046252b9508d93715b3d3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637601388610787710%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=xNEjb6macRF4nwha2piHMg%2B9XqJCdkeWRHrQ4M%2FxutU%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="Picture_x0020_2" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Ca84d03bbd87046252b9508d93715b3d3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637601388610787710%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=xNEjb6macRF4nwha2piHMg%2B9XqJCdkeWRHrQ4M%2FxutU%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>21/6/2021 12:03 AM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]; [email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#2739273] - need escalation urgently<br>
  </span>
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<span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
<br>
Problem Statement: Order not delivered<br>
<br>
Order Date: May 2, 2021<br>
Order ID:  6304275944<br>
Tracking ID: SD001903791</span>
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<span style="font-size:10.5pt;font-family:'-apple-system'">Assistance Required: Provide POD<br>
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Issue Description: As per online tracking the order was delivered to customer on 20/5/2021 but customer claims that he did not receive his order. </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Kindly provide us with POD.<br>
 <br>
Regards,</span></div>
</div>
</div>
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<span style="font-size:1pt;font-family:'fdtktid';color:white">2739273:1125156</span>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in"><img alt="Image removed by sender." height="1" id="Picture_x0020_4" style="width:0.0083in;height:0.0083in" width="1"></span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2739273