Subject: New Reply Received - return request against order no. 966833084
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 30 Jun 2021 09:25:02 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  return request against order no. 966833084  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi,  My  item is already collected from me this morning. Please do the needful.</div>
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<div class="MsoNormal"><span lang="EN-GB">Best Regards,</span></div>
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<b><span lang="EN-GB" style='font-family:"Arial",sans-serif;mso-fareast-language:EN-GB'>Juliet Monsorate</span></b><span lang="EN-GB"></span>
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<span lang="EN-GB" style='font-family:"Arial",sans-serif;mso-fareast-language:EN-GB'>Telephone Operator</span><span lang="EN-GB"></span>
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<span lang="EN-GB" style='font-family:"Arial",sans-serif;color:#7F7F7F;mso-fareast-language:EN-GB'>Al Habtoor Group LLC | P.O.Box : 25444 | Dubai | UAE | T: +971 (4) 394 1444 | F: +971 (4) 394 9990 | </span><span lang="EN-GB"><a href="http://www.habtoor.com/" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#7F7F7F;mso-fareast-language:EN-GB'>www.habtoor.com</span></a></span>
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<b><span lang="EN-GB" style='font-family:"Arial",sans-serif;color:#6657B3;text-transform:uppercase;mso-fareast-language:EN-GB'>It's Showtime! Dubai's #1 Show is back!    #LaPerledxb   #ALHABTOOR50</span></b><span lang="EN-GB"></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Splash &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, June 30, 2021 1:20 PM<br>
<b>To:</b> Juliet Monsorate &lt;[email-masked]&gt;<br>
<b>Subject:</b> return request against order no. 966833084</div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 2738396</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span class="msoDel"><span>-</span></span>-</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Ahmed Omer : </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Juliet,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for contacting us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We offer our deepest apologies for the experience you have gone through, and we would like to inform you that this is not the experience that we would like our customers to
 have with us and that we seek to develop our services in order to have the best shopping experience with us next time.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please
 try reinstalling/'updating it or try to open the link from other device.<br>
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If the same problem persists, please provide us with the following details so that we can forward it for further assistance:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>-  screenshot showing the issue:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>- email address :<br>
- Country of access<br>
- type of device used<br>
- Application version.<br>
- System version</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We repeat our apologies and we encourage you for your understanding and patience.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Support Team.</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2738396