Subject: Refund approval - 6297489530
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, AHMED OMER <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 29 Jun 2021 01:58:24 -0700 (MST)

Hi Jessie, 

Please assist on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "AHMED OMER" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Saturday, June 26, 2021 11:21:17 AM 
Subject: 

Problem Statement: Refund approval. 

Ticket ID: 2713845 
Order Date: Apr 17, 2021 
Order ID: 6297489530 (CentrePoint) 
Tracking ID: 46425303271 
Total Price: SAR 255.38 

Issue Description: Customer placed order for 4 items but as per the customer she has only received 2 item, Under the consignment details we can see that all items has been shipped/Delivered from our side. 

The missing item are 
162768304 - - Le Confort Women's Slip-On Round Toe Ballerina Shoes (quantity 1) 
163079120 - - Cutwork Detailed Open Toe Slide Sandals with Wedge Heels (quantity 1) 

Case History: complaining that he has recived only 2 item instead of his complete order. we have escalated to Aramex they have updated us that the all items has been delivered to the customer. also warehouse has updated us that the all items shipped to Aramex. 

Customer's history: customer with us since Mar 2019. and has around 21 completed order. 
​ 
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. Thank you for your help. 
​ 
Regards, 
Ahmed Omer