Subject: New Reply Received - My Account
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Jun 2021 13:28:04 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  My Account  Ticket comment <div dir="auto">Hi there,<div dir="auto"><br></div>
<div dir="auto">I didn't receive the skirt. Please request that The vendor needs to check the camera in the packing or assembly line, the Rina A line navy checkered skirt is missing, it never made it to my box. <div dir="auto"><br></div>
<div dir="auto">Thank you for your response</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Jun 28, 2021, 2:25 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Faatimah,<br><br>
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<div>Thank you for reaching out to us.</div>
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<br>We apologize for the inconvenience that has happened.</div>
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<br>Regarding the order: 6319060790 Please note that the refund has been processed successfully from our side for the amount (SAR38.63), however due to some concerns with the payment vendor, the refund has been rejected.</div>
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<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.</div>
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<br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.</div>
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<br>Feel free to reach out to us for any further assistance.</div>
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<br>Your Friends</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2778689