Subject: New Reply Received - Refund for Order no. 9664289737
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 26 Jun 2021 16:00:56 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Refund for Order no. 9664289737  Ticket comment <div dir="auto">Hello, </div>
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<div dir="auto">The returned items are with courier service since almost a month  and that’s what I have been hearing since past 3 weeks</div>
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<div dir="auto">Please advise usually how much time it takes for you to reach the items thru your courier; is this the standard procedure?</div>
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<div dir="auto">Regards </div>
<div dir="auto">Mrudul</div>
<div dir="auto"><br></div>
<div><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 26 Jun 2021 at 11:00 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Mrudul,</div>
<div><br></div>
<div>Thank you for contacting us.</div>
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<div>We offer our deepest apologies for the experience you have gone through, and we would like to inform you that this is not the experience that we would like our customers to have with us and that we seek to develop our services in order to have the best shopping experience with us next time.</div>
<div dir="ltr">We have checked and we would like to inform you that the return items still the courier team and didn't reached our warehouse and we have escalated the issue to our shipping partner to resolve the issue as soon as possible.</div>
<div dir="ltr">Kindly provide us some time to do the needful.</div>
<div dir="ltr">We repeat our apologies and we encourage you for your understanding and patience.</div>
<div><br></div>
<div dir="ltr">Your friends,</div>
<div dir="ltr">Support Team.</div>
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<div>Thanks &amp; Regards,</div>
<div>Mrudul Dagli</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2760151