Subject: Fwd: Refund approval
From: AHMED OMER <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Date: Fri, 25 Jun 2021 09:12:06 -0700 (MST)

From: "AHMED OMER" <[email-masked]> 
To: "shakeeb arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Friday, June 25, 2021 9:35:54 PM 
Subject: Re: Refund approval 

2nd Remainder >> 

From: "AHMED OMER" <[email-masked]> 
To: "shakeeb arsalan" <[email-masked]>, "shakeeb arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, June 22, 2021 12:01:34 PM 
Subject: Refund approval 

Hi Team, 

Problem Statement : Refund approval. 
Order Date :Apr 17, 2021 
Order ID: 6297489530 
Tracking ID: 46425303271 
Total value: SAR 255.38 
Concept: Centrepoint 
issue Description: Customer placed an order for 4 items but as per the customer she has only received 1 items, Under the consignment details we can see that all 4 items has been Delivered from our side. 
The missing item are 
162768304 - - Le Confort Women's Slip-On Round Toe Ballerina Shoes (quantity 1) 
163079120 - - Cutwork Detailed Open Toe Slide Sandals with Wedge Heels (quantity 1) 

Case history : The customer reached out to us on 14 Jun 2021. 
Customer's history : The customer is with us since 8/27/19 and this is her 21 th orders with us. 
Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ahmed Omer