Subject: refund approval
From: AHMED OMER <[email-masked]>
To: shakeeb arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Fri, 25 Jun 2021 04:39:29 -0700 (MST)

Hi Team, 

Problem Statement : Refund approval. 
Order Date :Apr 30, 2021 
Order ID: 9657065130 
Tracking ID: RP060221001810 
Total value: AED 273.75 
Concept: MAX Fashion 
issue Description: Customer Claim to return 13 items under the RMA but we have checked the RMA and couldn't find the items nor the tracking of it. 
The missing item are 
163153165 - - Slogan Print Round Neck T-shirt with Cap Sleeves (quantity 1) 
163153109 - - Slogan Print T-shirt with Round Neck and Cap Sleeves (quantity 1) 
163153117 - - Slogan Print T-shirt with Round Neck and Cap Sleeves (quantity 1) 
163153149 - - Slogan Print Round Neck T-shirt with Cap Sleeves 
163153157 - - Slogan Print T-shirt with Round Neck and Cap Sleeves 
163153133 - - Slogan Print Round Neck T-shirt with Cap Sleeves 
162908008 - - Solid Mid-Rise Jog Pants with Pockets and Drawstring Closure 
162908024 - - Solid Mid-Rise Jog Pants with Pockets and Drawstring Closure 
163374535 - - Solid High Rise Joggers with Pockets and Cuffed Hems 
162908015 - - Solid Mid-Rise Jog Pants with Pockets and Drawstring Closure 
163296559 - - Solid Mid-Rise Full-Length Joggers with Drawstring Closure and Pockets 
163296575 - - Solid Mid-Rise Full-Length Joggers with Drawstring Closure and Pockets 
163296567 - - Solid Mid-Rise Full-Length Joggers with Drawstring Closure and Pockets 

Case history : The customer reached out to us on 28 May 2021. 
Customer's history : The customer is with us since 9/10/19 and this is her 7th orders with us. 
Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ahmed Omer