Subject: New Reply Received - need escalation urgently
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Jun 2021 13:41:01 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  need escalation urgently  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/zwikEk3_0ZTg0zQrsZ881A~~/AALN9wA~/RgRitb7pPVcDc3BjQgpgymmL1GANvlFeUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All,<br>
<br>
Kindly confirm with us how many cartoons were delivered to the customer to proceed with the needed action from our side.<br>
<br>
Best regards, 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Azmy Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>21/6/2021 12:03 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2739273] - need escalation urgently<br>
 
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<br>
Hi Team,<br>
<br>
Problem Statement: Order not delivered<br>
<br>
Order Date: May 2, 2021<br>
Order ID:  6304275944<br>
Tracking ID: SD001903791</div>

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<br>
Assistance Required: Provide POD<br>
<br>
Issue Description: As per online tracking the order was delivered to customer on 20/5/2021 but customer claims that he did not receive his order. </div>

<div dir="ltr">Kindly provide us with POD.<br>
 <br>
Regards,</div>
</div>
</div>
<br>
</div>

<img width="1" height="1" alt="" src="http://click.netsuite.com/q/YneXvM5-osei9eReCSmBbw~~/AALN9wA~/RgRitb7pPlcDc3BjQgpgymmL1GANvlFeUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2739273