Subject: Re: Refund approval
From: AHMED OMER <[email-masked]>
To: shakeeb arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 23 Jun 2021 03:00:26 -0700 (MST)

Remainder >>>> 

From: "AHMED OMER" <[email-masked]> 
To: "shakeeb arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Friday, 18 June, 2021 18:19:52 
Subject: Refund approval 

Hi Team, 

Problem Statement : Refund approval. 
Order Date : Apr 28, 2021 
Order ID: 2001752776 
Tracking ID: 43849289256 
Total value: EGP 553.5 
Concept: MAX fashion 
issue Description: claim to return the items on the deleted RMA which had been checked by the orecel but not found. 
The missing item are 
162814698 - - Printed Round Neck T-shirt and Full Length Pyjama Se 
163006870 - - Graphic Print Short Sleeves T-shirt and Solid Pyjama Set 
162713843 - - Cozy Collection Printed Round Neck T-shirt and Joggers Set 

Case history : The customer reached out to us on 3 May 2021. 
Customer's history : The customer is with us since 3/25/21 and this is her 15th orders with us. 
Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ahmed Omer