Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 23 Jun 2021 07:30:01 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Returns  Ticket comment <div>
<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px">Dear <span class="term-highlighted" style="background-color:rgba(253,239,193,0.5)">Max</span>,</div>
<div dir="auto" style="color:rgb(49,49,49);word-spacing:1px"><br></div>
<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px">Please note that my returned order has not been picked yet by your team.</div>
<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px">Please advise.</div>
<div dir="auto" style="color:rgb(49,49,49);word-spacing:1px"><br></div>
<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px">Thank you</div>
</div>
<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px"><br></div>
<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px">Sara </div>
<div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 23 Jun 2021 at 10:28 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2667664</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Ahmed Omer : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Sara,</div>
<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We have checked and we would like to inform you that our team now is working to solve the order no (7465988907) late collection issue with our shipping partner, we would like to sincerely apologize for the unexpected delay on the collection of your returned items.</div>
<div>We request you to please allow us some time so we can work on this and do the needful.</div>
<div><br></div>
<div>We appreciate your patience.</div>
<div>Your Friends,</div>
<div>The Support Team</div>
<div><br></div>
</div></div></div>
<div></div>
<div><br></div>
<br>

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2667664