Subject: Refund approval
From: AHMED OMER <[email-masked]>
To: shakeeb arsalan <[email-masked]>, shakeeb arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 21 Jun 2021 23:31:34 -0700 (MST)

Hi Team, 

Problem Statement : Refund approval. 
Order Date :Apr 17, 2021 
Order ID: 6297489530 
Tracking ID: 46425303271 
Total value: SAR 255.38 
Concept: Centrepoint 
issue Description: Customer placed an order for 4 items but as per the customer she has only received 1 items, Under the consignment details we can see that all 4 items has been Delivered from our side. 
The missing item are 
162768304 - - Le Confort Women's Slip-On Round Toe Ballerina Shoes (quantity 1) 
163079120 - - Cutwork Detailed Open Toe Slide Sandals with Wedge Heels (quantity 1) 

Case history : The customer reached out to us on 14 Jun 2021. 
Customer's history : The customer is with us since 8/27/19 and this is her 21 th orders with us. 
Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ahmed Omer