Subject: Ticket Assigned - Customer Issue- refund issue
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Jun 2021 05:20:01 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Customer Issue- refund issue Good Evening,

This is to inform you regarding below issue-

As per the customer
Mr. Ibrahim
056 5375714

  *    Customer purchased the item # 163119768 (order # 9671271320) thinking that it was a stroller and at the end of completing the transaction they realized that it was just the cover (not the complete stroller) therefore they canceled the order and again purchased a new item (stroller) with order # 9671571186 which is due for delivery.
  *   Issue- the order # 9671271320 which they had cancelled, actually was delivered to them. Now the customer doesn’t want this item and wants refund or credit note for the same. We tried to initiate the transaction but couldn’t perform the request. Upon calling the customer help desk, we were told that the item was non-returnable item. We informed the customer but the customer is not willing to listen and wants his refund/ credit note. He started creating big scene at the cash desk in front of other customers and as it is not good for our reputation and to calm down the situation I have informed the customer that I will send his request to the online team. He has left the item with us and is waiting for an update.
I would like to request you to kindly look into this matter and see if we can offer any exception. I am afraid that the customer will come back  and create unpleasant environment in store again which will not be good for store/ company reputation.

I would like to request  the online team  to contact the customer and resolve the issue in case the exception can’t be granted.

Waiting for your prompt action.
Sonam
Centrepoint Deerfields Mall
056 4020918
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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2742411