Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 22 Jun 2021 05:20:00 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation sahla 

Bot:  Hi again! Bot:  Please enter your name Customer:  sahla Bot:  Hi Sahla ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  1 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  4568600510 Bot:   
 
Your order status is  : Delivered 
 
 If you have not received your order, Home Delivery takes 5 to 8 days. 
 
 You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive. 
 Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  500616222  
          05:46 PM, 20th Jun      

            
 mayar                   Hi V ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:46 PM, 20th Jun 

              
 sahla 
                   hi i have a doubt regarding a specific item           05:47 PM, 20th Jun      

            
 mayar                   How may i help you ?           05:47 PM, 20th Jun 

              
 sahla 
                   Lace Detail Camisole with Scoop Neck and Spaghetti Straps           05:48 PM, 20th Jun      

              
 sahla 
                   this item is two for 27 qar right?           05:48 PM, 20th Jun      

            
 mayar                   Kindly send a screenshot of the issue you are facing           05:49 PM, 20th Jun 

              
 sahla 
                   but when i add it to cart, it still comes as 30 qar           05:49 PM, 20th Jun      

            
 mayar                   Kindly send a screenshot of the issue you are facing           05:50 PM, 20th Jun 

            
 mayar                   Kindly send a screenshot  of the offer also           05:51 PM, 20th Jun 

              
 sahla 
                            05:51 PM, 20th Jun      

              
 sahla 
                            05:52 PM, 20th Jun      

            
 mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:52 PM, 20th Jun 

            
 mayar                   Is there anything else i can help you with?            05:52 PM, 20th Jun 

              
 sahla 
                   no thank you           05:52 PM, 20th Jun      

            
 mayar                  
 It was a pleasure to assist you. Thank you for shopping with us. 
 Have a wonderful day. 
          05:52 PM, 20th Jun 

       

 View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2741037