Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 19 Jun 2021 15:52:07 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Sir i have only this message <div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMTQ4NTAyMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.yyC0om06IspJi-A5VNY9xyHdlvEUJq7vy8cZhTlleIE" style="max-width: 100%"></div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMTQ4NTAyMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.x2lg0XSFVqAcMR4plAK3aQkYWqSUxTDpxiIpyOu57kc" style="max-width: 100%">
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<div dir="auto"><br></div>
<div dir="auto">And today I received this text  </div>
<div dir="auto">مرحبا محمد شيمه &#128075; لدينا شحنتك رقم 46752026020 من NCB Samba ATM Cards <div style="border-color:rgb(255,255,255)" dir="auto">انا ارامكس بوت، مساعدك الالكتروني لجدولة شحناتك &#128515; </div>
<div style="border-color:rgb(255,255,255)" dir="auto">الرجاء اختيار طريقة التسليم الأنسب لك &#128071;</div>
<div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 19 Jun 2021 at 2:11 PM, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Muhammad,<br><br>Thank you for contacting us.<br><br>We offer our deepest apologies for the experience you have gone through, and we would like to inform you that this is not the experience that we would like our customers to have with us and that we seek to develop our services in order to have the best shopping experience with us next time.<br><br>We have checked the details provided by your side and we found that the authorisation and the translation number sent by your side is not the correct kindly contact with your bank and ask them to provide you the correct authorisation and transaction number for the transaction for us in order to resolve the matter as soon as possible.  </div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>​<br>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Kindly note:  if you didn't reply with the transaction number in 24 hours this case will be closed.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<br>We repeat our apologies and we encourage you for your understanding and patience.<br><br>Your friends,<br>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2640215