Subject: Ticket Assigned - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 17 Jun 2021 06:24:32 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Returns I have a refund pending with you coming up-to 2 months - I have made numerous calls and to-date  this has not been resolved, I get the same generic response every time I follow up - this is not acceptable 

Complaints number 2538259 
Order number 9655547321 - all items returned to courier 
Order number 9655663405 - size 38 heels returned to courier 

I have requested for management to give me a call back today as I want this resolved ASAP https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2722633