Subject: RE: Refund approval - 7455525828
From: Merchant Back Offices <[email-masked]>
To: Megh singh <[email-masked]>, Merchant Back Offices <[email-masked]>, Payment Gateway Team <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, AHMED OMER <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Elharith Elsiddig <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Wed, 16 Jun 2021 13:14:19 +0000

Good day,

Action will be taken

Kindly note the refund for credit cards will take 5 working days as for debit card it will take 10 working days

 Redha Nowrooz

 Merchant Back Office Administrator - Business Support,
  +973 17117272   17212109   +973 17117117
   [email-masked]<mailto:[email-masked]>    www.credimax.com.bh<http://www.credimax.com.bh>                                              <https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ>  <https://www.facebook.com/credimaxbscbh>  <https://www.instagram.com/credimax.b.s.c/?hl=en>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain                                                                                                   
From: Megh singh [mailto:[email-masked]]
Sent: Wednesday, June 16, 2021 1:12 PM
To: Merchant Back Offices; Payment Gateway Team
Cc: Manish Kumar; Apoorv Joshi; AHMED OMER; Shakeeb Arsalan; Elharith Elsiddig; Escalations Dxbteam; Jessie Caparas
Subject: RE: Refund approval - 7455525828

Dear Team,

Please process a refund for the below order.

The amount is BD 5

S.No.

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

1602

4/26/2021 18:17

'677950

'BENEFIT

'812783

1 - Purchase

'048

5

'CAPTURED

'00

7455525828

'202111674872779

'111613305695

'7

'89.148.21.12

'3444f1ca-ac37-4d7a-89c9-a1588bc9e40d

'BENEFIT

Regards
Megh

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 16, 2021 8:04 AM
To: Megh singh <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; AHMED OMER <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Elharith Elsiddig <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval - 7455525828

External email sender, please take precaution.
Dear Megh,

We have checked and re confirmed. The order has been paid through Benefit, kindly find attached for the same and assist.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Megh singh" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "AHMED OMER" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 14, 2021 3:11:43 PM
Subject: RE: Refund approval - 7455525828

Dear Apoorv,

I am not able to find this order in the benefit portal.
Please recheck the order number and mode of payment.

Please check the date of a transaction also.

Kind regards
Megh

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 14, 2021 12:34 PM
To: Megh singh <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; AHMED OMER <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Elharith Elsiddig <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval - 7455525828

External email sender, please take precaution.
Dear Megh,

With reference to the order number: 7455525828

Customer paid for this order vis benefit as a guest user. The order however, got cancelled and a refund was given to customer as RV. Customer keeps on denying multiple pushback for the same and insist to receive refund in his original mode of payment i.e. Benefit. RV has been deactivated at this time.

Please assist to refund this to Benefit account. Thank you for your help!

Regards,
Apoorv

________________________________
From: "AHMED OMER" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 10, 2021 9:51:03 AM
Subject: refund approval

Refund Approval

ticket no: 2597577

Order no :  7455525828

Voucher : BHD5.00

Email: [email-masked]<mailto:[email-masked]>

issue description : the customer request to change his refund mode from refund voucher to her bank account jira team deactivated the voucher and the updated the customer bank details, Kindly initiate the refund as soon as possible.

Regards,
Ahmed Omer

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>