Subject: New Reply Received - Re: We’ve received your return request.
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 13 Jun 2021 11:38:26 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div dir="ltr">
<div dir="ltr">Hi Support Team,<div><br></div>
<div>This is quite disappointing to see that there is no real action from your end, apart from sending email from different support team members.</div>
<div><br></div>
<div>I have started to chase this case since 26th May.</div>
<div><br></div>
<div>I have updated my details before and updated again today, confirmation screenshot attached below.</div>
<div><br></div>
<div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyOTM3MjI5MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6EZVWldRZCusit3ricT4Myg4cJ7xxJipC4K5kSN1jXc" alt="image.png" width="791" height="283" style="margin-right: 0px"><br>
</div>
</div>If you still couldn't find the address on your system, as you were claiming before, please give me a ring on 0503939570 so i could update you further.<div><br></div>
<div>I hope for a better outcome this time.</div>
<div><br></div>
<div>Thank you</div>
<div><br></div>
<div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr"><br></div>
<div dir="ltr" class="gmail_attr"><br></div>
<div dir="ltr" class="gmail_attr"></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Jun 12, 2021 at 7:20 PM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2690627</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Ahmed Omer : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">
<div>Hi Rasnihunaiz,<br>
</div>
<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div>We sincerely apologize for the delay in collection of your return request, we have created a new return request at this time to avoid further delays, You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.<br><br>Once you have done that please simply reply to this email and let us know along with your full address and contact number so that we can arrange the collection for you on priority.</div>
<div><br></div>
<div>We are looking forward to hear from you soon. Thank you for your help!</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div></div></div>
<div></div>
<div><br></div>
<br>

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2690627