Subject: Re: Need RRN #6244110515
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>, AHMED OMER <[email-masked]>
Date: Sun, 13 Jun 2021 02:25:25 -0700 (MST)

Hi Akshay, 

Customer has already been shared this RRN and is asking for a document/acknowledgement proof for refund as RRN is not enough for their bank to investigate as per the customer. Attaching the bank statement as well he shared with us. 

Please check and advise for this. Thank you for your help! 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Fauzan Ahmad . Musalman" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, January 30, 2021 2:31:14 PM 
Subject: RE: Need RRN #6244110515 

Hi Fauzan, 

RRN 032321091268 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Friday, January 29, 2021 3:16 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Need RRN #6244110515 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to order # 6244110515 

RMA: 1000275852 

The refund has been done (Manually refunded by payfort) on 02 Dec 2020 . But customer still complaining that he has not got the refund. 

Kindly check and assist us to get the RRN. 

Thank you for your help. 

Regards. 

Fauzan 
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