Subject: New Reply Received - Order no.9664194961
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 02 Jun 2021 10:07:53 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Order no.9664194961  Ticket comment <div>Hi</div>
<div>On app also not showing any credit. Not in my credit and not in checkout.</div>
<div>Screen shots are attached.  <br><br>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wednesday, June 2, 2021, Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Muhammad,<br>
</div>
<div dir="ltr">
<div><br></div>
<div>Thank you for contacting us.</div>
<div><br></div>
<div>We offer our deepest apologies for the experience you have gone through, and we would like to inform you that this is not the experience that we would like our customers to have with us and that we seek to develop our services in order to have the best shopping experience with us next time.</div>
<div dir="ltr">We would like to in form you that as per the company policy all the cash on delivery orders refunds are returned to the customer "my credit"  on the app.</div>
<div dir="ltr">We repeat our apologies and we encourage you for your understanding and patience.</div>
<div><br></div>
<div>Your friends,</div>
<div>Support Team.</div>
</div>
<div dir="ltr"><br></div>
</div></div>

	

</div></blockquote>
<br><br>-- <br>Sent from My I phone<br>
</blockquote></div>

Attachments :
1. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043225980116'>Screenshot_20210602-140611_Splash.jpg</a><br />2. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043225980118'>Screenshot_20210602-140623_Splash.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2654435