Subject: New Reply Received - Product information
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 02 Jun 2021 06:16:07 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Product information  Ticket comment <div dir="auto">Hi,<div dir="auto"><br></div>
<div dir="auto">It's been 3 days now without any update. When should I expect the reply?</div>
<div dir="auto"><br></div>
<div dir="auto">Regards </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 30 May 2021, 19:13 Fady Kamal, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">Also I won't give the items to the courier unless you confirm that you will refund the full amount including the shipping fee. </div>
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<div dir="ltr" class="gmail_attr">On Sun, 30 May 2021, 19:10 Fady Kamal, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto"><div>Dear....my issue wasn't about the items collections!!!!!!!!!<div dir="auto"><br></div>
<div dir="auto">My issue is that you sent wrong items and you won't replace them???</div>
<div dir="auto"><br></div>
<div dir="auto">Please tell me how to fix this?</div>
<div dir="auto"><br></div>
<div dir="auto">Regards,</div>
<div dir="auto">Fady</div>
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<div dir="ltr" class="gmail_attr">On Sun, 30 May 2021, 18:32 Babyshop, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Fady,<br><br>Thank you for getting in touch with us.<br><br>We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. <br><br>We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items. <br><br>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. <br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2633475